Consumer Goods Manufacturer|Operations Department|4-Month Implementation 5 of 5

Chapter 05

What they were left with

Where Consumer Goods Manufacturer stood: Month 1 against Month 4. The agents kept sharpening, disruption response collapsed, and the team traded routine processing for strategic work.

Before & after

MetricBeforeAfterChange
Disruption response2–4 days< 6 hours95%
Stockout rate6.8%2.9%-57%
SKU forecast accuracy71%86%+15pp
PO amendment rate23%4%-83%
Inventory carrying costsBaseline-22%22%
Returns disposition5–7 daysSame day95%

The accuracy curve

Performance climbs week over week as the agents fold in team corrections and SOP updates on their own: 85.0% to 96.8% across four months.

85%90%95%100% W1W2W4W6W8W10W12W14W16 Go-live Feedback loop activated Demand sensing calibrated Top 10 exceptions autonomous Supplier scorecards live 96.8% overall accuracy

Every agent step is captured: time, reasoning, confidence score, sign-off. Searchable and filterable.

2026-02-03 06:14:22 Exception Detection Flagged a late inbound: Pacific Components shipment TRK-44821 running 3 days behind and 340 units short 99% Auto-processed
2026-02-03 06:14:24 Context Assembly Pulled together the full picture across systems: DC-1 stock, the orders touched, backup suppliers, and spare capacity at DC-3 98% Auto-processed
2026-02-03 06:14:26 Impact Assessment Sized the exposure at $21K in revenue across 12 orders, 3 of them carrying 48-hour commitments 94% Auto-processed
2026-02-03 06:22:41 Human Review Rachel Torres signed off on the split-source fix: 280 units drawn from DC-3 plus 60 expedited through Lakeshore ($1,400) n/a Approved
2026-02-03 06:22:43 Execution Opened the DC-3→DC-1 transfer order and issued the expedited PO to Lakeshore Parts, both in NetSuite 97% Auto-processed

The client owns the agents

Workflows, rules, models: all of it runs on their own infrastructure, inside their VPC, behind their security perimeter.

Their data never leaves

All compute stays in their environment. No supply-chain data reaches an outside server. Fully aligned with their security policies.

Walk away anytime

No platform to be locked into. If the work ends, everything stays with them. Our value lives in the approach, not the artifacts.

Like hiring an architect

Like commissioning a building: we designed and built it, but the plans, the frame, and the systems belong to them.

ROI Summary
$850K–1.1M
Recurring annual value
$780K
One-time working-capital release
$260–340K
Stockout-reduction value
$340–420K
Headcount redeployed (4 coordinators)
What they spent never exceeded the value the work produced.

Find out where the hours are going.

Every engagement starts the way this one did: with the audit. Bring us the process that eats the most of your team's week.

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