Chapter 03
What their team saw each day
COO View. An operations performance tracker, department-level ROI, strategic insights, and the handful of decisions that needed a leader that week.
Operations Performance Tracker
On track
7 / 11workstreams cleared· this week
Exception backlog clearanceExceptions
Supplier performance reviewSupply
Demand forecast reconciliationDemand
PO amendment batch reviewProcurement
DC allocation optimizationDC Ops
Inbound logistics status syncInbound
Quality hold resolutionQuality
Inventory rebalancing across DCsInventory
Supplier scorecard distributionSupplier
Returns disposition finalizationReturns
Weekly ops report & sign-offReporting
Operations ROI
210
Exceptions auto-resolved
this month57%
Stockout reduction
71% → 86%
Forecast accuracy
+15pp22%
Inventory reduction
$780K working capital releasedWhere to point the freed capacity
Roughly 35% of coordinator time is now unused. Recommendation: redeploy 2 coordinators into strategic sourcing and supplier development.
Trades reactive exception chasing for proactive supply-chain work, worth about $120K a year in savings plus stronger supplier performance.
People
Inventory carrying costs have fallen 22%, freeing $780K in working capital.
Safety stock was tuned across all 3 DCs, and sharper demand sensing means far less buffer inventory is needed.
Cash
Two-thirds of exceptions (66%) now clear themselves, the top 10 exception types run fully autonomously, and disruptions get a response inside 6 hours.
The war room shrank from 90 minutes with 7 people to 20 minutes with 3, so the team only weighs in on genuinely new situations.
Resilience
OPERATIONS GOVERNANCE
Quality and compliance controls are on record for 100% of the operations the agents touch. This period's audit trail: 2,740 logged actions.
Their compliance team benefited.
Action items this week
Sign off on the plan to shift the coordinators' surplus capacity into strategic sourcing. high
Review the Q1 supplier performance scorecards ahead of annual contract negotiations. medium
Approve widening the automation scope to cover demand sensing and returns processing. medium
Next chapter
Under the Hood